HBS helps PHB families and private clients connect with interviewed, DBS-reviewed and training-evidence-reviewed independent carers. Families choose carers directly, with clearer profiles, protected introductions and transparent platform fees.
HBS is an introductory, verification and platform support service. HBS does not directly provide regulated personal care services, employ carers, manage rotas, supervise care delivery or direct ongoing support.
HBS focuses on clearer profiles, safer introductions and evidence review for independent carers using the platform. Where additional training or competency development is needed, HBS may help carers access verified trainers, approved providers or complex care nurses.
HBS reviews evidence of relevant training before displaying training summaries or specialist badges on a carer profile.
A consistent, structured onboarding process designed around safer introductions.
Carers may complete additional competency development through verified trainers, approved providers or verified complex care nurses where relevant.
Layered evidence — identity, DBS, references and training — reviewed and visible on every approved profile.
HBS may facilitate onboarding and competency development support using experienced and verified trainers. HBS does not directly supervise ongoing care arrangements or provide regulated personal care.
A Personal Health Budget (PHB) is NHS funding designed to support people with long-term or complex healthcare needs. Families can sometimes use a PHB to arrange personalised support — including choosing independent carers directly.
PHBs can give families greater flexibility, more choice and a real say in how care is delivered. HBS exists to make that journey clearer — by helping families view verified independent carer profiles and request protected, family-led introductions.
Choose carers who match your family's needs, values and routines.
Arrange support around real life — not fixed agency rotas.
Support shaped around the person, not a one-size-fits-all approach.
More control over how, when and by whom support is provided.
Stay connected to verified profiles if support needs change.
Level 1, Level 2 and Level 3 help families understand what evidence has been reviewed.
Identity and right-to-work information reviewed before any further evidence is reviewed.
Enhanced DBS evidence reviewed via the update service or a fresh disclosure.
Professional interview with the HBS team covering onboarding expectations, communication and values.
Two professional references reviewed directly by HBS.
Relevant training evidence reviewed before training summaries are shown on a profile.
Where relevant, competency development evidence reviewed for the Level 3 / specialist pathway.
Core Verified Independent Carer
Interviewed & Training Evidence Reviewed
Enhanced / Complex Support Pathway
HBS verification levels do not mean HBS clinically signs off carers, employs carers, supervises care delivery or guarantees suitability. They help families understand what evidence has been reviewed.
Carers using the platform may complete onboarding pathways, training verification, competency development and enhanced verification across a range of areas.
Awareness of sensory needs, communication preferences and predictable routines.
Recognising seizure types, recording episodes and supporting personal care plans.
Familiarity with PEG considerations and the importance of family-led routines.
Positive, person-centred approaches that reduce distress and build trust.
Awareness of safe handling principles and the role of family-directed routines.
Tools and strategies for inclusive, accessible communication.
Recognising and responsibly raising concerns through the right channels.
Awareness of safer handling principles and the importance of person-centred routines.
Competency areas reflect onboarding support and competency development — not clinical sign-off, operational supervision or direct governance of care delivery.
Families can arrange introduction calls, familiarisation meetings and family-led introductory meetings before deciding which independent carers to engage. HBS facilitates the introduction request so it feels calm and considered — families remain in control of the decision.
A transparent onboarding timeline showing the steps every independent carer moves through before introductions are arranged.
Carer submits an application and identity is verified.
Background and reference checks are completed and recorded.
Core and specialist training is reviewed and verified.
Carers may complete onboarding pathways for specific competency areas.
Verification level is shown on the profile so families can choose with confidence.
Families arrange introductory meetings or onboarding sessions directly with chosen carers.
HBS is an onboarding and verification platform — not a regulated care provider.
HBS aims to help families connect with carers who have completed enhanced onboarding and verification processes. Families direct ongoing arrangements directly with the independent carers they choose.
Families review verified profiles and decide who to be introduced to.
Introductions are arranged independently between families and carers.
Some families may choose introductory meetings or onboarding sessions before ongoing support arrangements begin.
HBS supports safer onboarding by helping families connect with verified independent carers.
HBS does not directly supervise ongoing care arrangements. Independent carers operate independently and are responsible for their own professional practice.
Some families prefer carers who have completed additional onboarding and verification processes — HBS focuses on helping families make safer and more informed choices when arranging independent support.
Verified onboarding helps build a stable, trusted team around the person.
Structured onboarding standards reduce uncertainty during early introductions.
Carers prepared through onboarding sessions feel more confident communicating from day one.
Many families value carers who have completed enhanced onboarding pathways.
Visible verification levels make it easier for families to choose with confidence.
Onboarding and competency development may help improve confidence during introductions.
From the first enquiry through to a settled support team, HBS helps Personal Health Budget families move forward with confidence.
Browse interviewed, DBS-reviewed and training-evidence-reviewed independent carers.
HBS facilitates introduction requests so families can decide who they want to speak with.
Family-led introductory meetings and familiarisation conversations help families decide with confidence.
Stay connected to verified profiles if support needs change or additional introductions are needed.
Onboarding resources, training evidence review and competency development information.
Verification levels are visible on every profile — nothing hidden.
HBS helps families connect with verified independent carers. Families choose carers directly and remain in control of their support arrangements.
Tell HBS about the support you're looking for and your funding route.
Review interviewed, DBS-checked profiles of independent carers using the platform.
Pick the carers you'd like to meet. HBS facilitates the introduction request.
Families and carers arrange support directly. HBS supports onboarding throughout.
The HBS verification pathway is designed around the realities of complex independent support arrangements.
Many families use a PHB or direct payment to arrange support from independent carers directly. HBS helps you do this with verified carers and a calmer onboarding journey.
PHBs let families direct support in a way that works for them.
Independent carers publish their hourly rate up front — no surprises.
Identity evidence, DBS evidence, references and training evidence reviewed.
Protected introductions, family-led introductory meetings and onboarding resources.
HBS is an introduction and verification platform — not a regulated care provider, employment law adviser or financial adviser. We help families connect with verified independent carers and provide guidance to make the process simpler.
Every profile shows the verification level and reviewed evidence. HBS verifies, reviews evidence and facilitates introductions — families choose carers directly.
HBS helps families and case managers find and onboard verified independent carers — coordinating introductions and onboarding support so the right people come together quickly. Families direct their own support arrangements.
Request introductions"HBS introduced us to independent carers and helped arrange the first family-led introduction. The whole onboarding felt safer from day one."
"The verification level on every profile saves us hours. We know exactly what's been checked before we even pick up the phone."
"I set my own rate and choose the families I work with. HBS reviewed my training evidence and helped make my profile clearer for families."
Carers can apply for free, build a profile, upload DBS evidence, references, training certificates, experience, availability and rates. HBS reviews submitted information before approved profile details become visible to families.
Where extra training is needed for Level 3 status or specialist badges, HBS may help arrange access to verified trainers, approved providers or complex care nurses. Training fees are paid directly by the carer, family, PHB holder or agreed funding route.
HBS reviews training evidence and may help carers access verified trainers or approved providers where additional training is needed.
HBS helps case managers, deputies and advocates support families who want to explore independent carer options. HBS reviews evidence, facilitates introductions and keeps families in control of their decisions.