HBS reviews concerns raised about profiles, introductions, payments, training evidence and platform conduct. We aim to acknowledge a concern within five working days.
How to raise a concern
Use the Complaints & Concerns page.
What HBS can do
- Review the concern and ask for more information
- Pause a carer profile while reviewing
- Issue a warning, downgrade verification or remove a profile
- Signpost to the appropriate safeguarding or regulatory route