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HBS
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Legal & policies

Introduction Terms

Terms accepted by both family and carer before contact details are released.

Both family and carer accept these Introduction Terms before any contact details are released. Arrangements remain connected to HBS for an agreed period.

Both parties accept

  • To engage with HBS support hours records during the connected period
  • To report inappropriate off-platform requests
  • To raise platform concerns via HBS

HBS role

HBS facilitates the introduction. HBS does not manage rotas or supervise care delivery.

Independent carer disclaimer. HBS is an introductory, verification and platform support service. HBS does not directly provide regulated personal care services, employ carers, manage rotas, supervise care delivery or direct ongoing support. Independent carers operate independently and families choose carers directly.