How payments work
The family approves support hours. HBS issues an invoice combining the carer's hourly rate and the HBS platform fee. The family pays via HBS.
Earnings Statements
The carer receives an Earnings Statement showing approved hours and earnings for the period. This is not a payslip — carers remain self-employed.
Refunds and disputes
If a payment is disputed, raise a payment query via Complaints & Concerns. HBS reviews the records and works with both parties.