Pricing

Clear pricing for families. Fair rates for independent carers.

Independent carers set their own hourly rate. HBS adds a clear platform fee on top, shown before any introduction is requested.

Families choose carers directly. HBS supports verification, onboarding and introductions, but does not directly provide regulated personal care services.

For families & PHB holders

Submit an enquiry

FreeNo charge to enquire

Tell us what support you are looking for, where you are based, and whether you are using a Personal Health Budget, direct payment or private funding.

Submit a Family Enquiry

Platform fees

Three clear bands depending on the level of verification and preparation the support arrangement needs.

Standard Support

Carer rate + £2/hr HBS fee

For straightforward independent support arrangements.

Example

Carer rate: £24/hr
HBS fee: £2/hr
Total: £26/hr

Complex Support

Carer rate + £3/hr HBS fee

For support requiring more detailed onboarding, training evidence review or specialist experience.

Example

Carer rate: £24/hr
HBS fee: £3/hr
Total: £27/hr

High-Complexity Support

Carer rate + £4/hr HBS fee

For support requiring the highest level of verification or specialist preparation.

Example

Carer rate: £24/hr
HBS fee: £4/hr
Total: £28/hr

What the HBS fee covers

The HBS platform fee helps cover:

carer verification
DBS and reference review
interviews
training evidence review
profile hosting
introduction requests
onboarding tools
platform support
complaints and concerns process

For carers

Apply for free

Carers can apply to join HBS with no upfront application fee.

HBS reviews:

DBS evidence
ID information
references
training certificates
experience
availability
hourly rate
preferred support areas

If extra training is needed for a complex badge or Gold status, HBS may help arrange access to a verified trainer, approved provider or complex care nurse. Training is paid directly by the carer, family, PHB holder or agreed funding route.

Apply as a Carer

Verification levels

Bronze, Silver and Gold

Bronze

Core checks completed.

ID reviewed
DBS reviewed
references reviewed
profile reviewed

Silver

Interviewed and training reviewed.

everything in Bronze
professional interview
onboarding discussion
training evidence reviewed

Gold

Verified trainer pathway completed.

everything in Silver
HBS-recognised training completed
competency development reviewed
specialist badges where relevant

Gold does not mean HBS clinically signs off carers or supervises care. It means the carer has completed the highest HBS verification level before Gold status is displayed.

Learn more about the verification pathway →

Important

Important note

HBS is an onboarding, verification and introduction platform.

HBS does not directly provide regulated personal care services, employ carers, manage care packages or supervise ongoing support.

Independent carers operate independently. Families choose carers directly and remain responsible for agreeing and directing ongoing support arrangements.

Ready to start?

For families / PHB holders

Free to enquire. See clearly verified carers and the HBS fee before any introduction.

Submit a Family Enquiry

For carers

Apply for free and start the Bronze, Silver or Gold pathway.

Apply as a Carer