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Legal & policies

Safeguarding Statement

How HBS supports safer connections between families and independent carers.

HBS is committed to supporting safer connections between PHB families and independent carers. We review evidence, host verified profiles and provide a clear complaints route.

What HBS does

  • Reviews DBS, references and training evidence
  • Operates protected introductions
  • Receives and reviews platform concerns
  • Signposts urgent safeguarding routes

What HBS is not

HBS is not a regulated care provider, employer, payroll provider, rota manager or clinical supervisor. HBS is not an emergency service — if someone is at immediate risk, call 999.

Independent carer disclaimer. HBS is an introductory, verification and platform support service. HBS does not directly provide regulated personal care services, employ carers, manage rotas, supervise care delivery or direct ongoing support. Independent carers operate independently and families choose carers directly.