For Personal Health Budget families
For PHB Families
HBS helps Personal Health Budget, direct payment and privately funded families connect with verified independent carers. Families remain in control — you choose your carers directly.
PHB, direct payment & private funding
Use your Personal Health Budget, direct payment or private funds to engage independent carers. HBS does not handle the funding decision — we help with the introduction and verification step.
Verified profiles
Every published carer has been reviewed by HBS. You can see what's been checked on every profile before requesting an introduction.
DBS, references & training evidence reviewed
HBS reviews enhanced DBS, references and training evidence so you have a clearer starting point when choosing who to meet.
Family-led introductions
You decide which carers to be introduced to and how the introduction unfolds. HBS facilitates the introduction — families lead the relationship.
Standard, complex & high-complexity support
Whether you need straightforward day-to-day support or more complex care requiring specialist experience, you can filter and shortlist accordingly.
Transparent fees
Carers set their own hourly rate. HBS adds a clear, fixed platform fee on top — shown before you commit to an introduction.
Support hours records
A simple way to track approved support hours between families and carers, with clear receipts and an Earnings Statement for the carer.
A clear route to raise concerns
If something doesn't feel right, families can raise a concern with HBS at any point. We review platform concerns and signpost urgent safeguarding routes.
What HBS does not do
- HBS does not directly provide regulated personal care
- HBS does not employ carers or run rotas
- HBS does not supervise care delivery or direct ongoing support
- HBS does not provide clinical sign-off
Independent carer disclaimer. HBS is an introductory, verification and platform support service. HBS does not directly provide regulated personal care services, employ carers, manage rotas, supervise care delivery or direct ongoing support. Independent carers operate independently and families choose carers directly.